VKO · VIP lounge

Arrival:

• Meeting at the exit of the teletrap or at the aircraft ramp with a VIP sign (upon request, a nameplate can be provided). The VIP passenger must approach the VIP lounge employee. If the passenger has baggage, the dispatcher takes the baggage tags.
• After all VIP passengers have contacted the agent, the whole group is escorted by the VIP agent to the VIP terminal in a separate VIP minibus, where passengers are waiting for their luggage. Information about the readiness of the luggage will be announced additionally, then the luggage will be delivered to the VIP lounge.
• After receiving the luggage, the passenger leaves the VIP lounge on his own or, if necessary, an employee of the VIP Group will escort the passenger to the car and help carry the luggage (up to 3 seats).

Departure:

• The passenger approaches the VIP lounge (the passenger must arrive at the VIP lounge no later than 1 hour and 20 minutes before departure) or an employee of the VIP Group meets the passenger at the car, helps carry the luggage to the VIP lounge (up to 3 seats). The customer must inform the VIP Group employee about arrival 15-20 minutes before arrival at the airport. The layout of the VIP lounge is below in the description.
• The passenger is located in the VIP lounge while the VIP agent checks in the passenger and checks out the luggage. A representative of the aviation security Service may ask to inspect the passenger's luggage.
• Passing security control in the VIP lounge.
After the boarding announcement, the assistant escorts VIP passengers to the plane in a separate VIP minibus.

The access of the greeters to the VIP lounge is free of charge.

The VIP lounge also provides:

• business center services (Internet, telephone, press, printer, watching TV programs);
• VIP parking for vehicles.

Additional services can be provided for a fee:

• bar services;
• provision of a meeting room;
• taxi order;
• packing of luggage.

Less than 6 hours before the service is provided:

• modification of a confirmed application + 6,000 ₽ per application;
• cancellation of a confirmed application is a 100% penalty.

Failure to appear is a 100% penalty.

Urgent request (submitted less than 24 hours before the service is provided): + 5,000 rubles per passenger.