DME · VIP lounge

Departure:

• Meeting and registration:
  • the passenger arrives at the VIP lounge (2 hours for international flights, 1 hour 30 minutes for domestic flights, 2 hours 30 minutes before departure if traveling with an animal or if there are weapons in the luggage);
  • An employee will meet you at a separate VIP entrance, at the Aeroexpress terminal or at the P2 parking lot.;
  • The VIP lounge is located on the 1st floor, left wing, opposite the reception desk No. 1.
• Escort:
  • An employee helps with the luggage;
  • the passenger passes through passport control and security control;
  • the agent escorts you to the boarding gate. In the absence of a teletrap, delivery by a separate car;
  • free access to the VIP meeting room (up to 3 people).

Arrival:

• Meeting:

  • at the teletrap or airplane ramp by an agent with a "DME Supreme" sign (a nameplate is available on request);
  • If the agent is not present, the passenger should call +7 (495) 508-00-08.

  Important: the service is considered completed if the passenger has not reported the problem on the spot.

• Escort:
  • in the absence of a teletrap - delivery by a separate comfortable transport to the terminal;
  • internal lines - an employee immediately guides passengers to the VIP lounge to relax and wait for luggage;
  • International lines - an employee will escort passengers through passport and customs controls, help them get their luggage and guide them to the VIP lounge.;
  • An employee will help with baggage delivery and escort you to the meeting or to the car (on request) at the forecourt, parking lot P2 or VIP parking.

VIP Lounge services:

• Free of charge: Wi-Fi, children's room, shower, fax, photocopying.
• Additionally (for a fee): meeting room, restaurant, Duty-Free, taxi, VIP parking, luggage packing, souvenirs, bouquets.

Key points:

1. Arrival: meeting, escort, assistance with luggage.
2. Departure: check-in, control, escort before boarding.
3. VIP lounge: facilities and additional services.
4. Important: report problems immediately, otherwise the service is considered completed.

Cancellation of a confirmed application:

• before departure:
  • more than 4 hours in advance - without penalty;
  • in less than 4 hours - a 100% fine.
• before arrival:
  • in more than 2 hours - without penalty;
  • in less than 2 hours - a 100% penalty.

Failure to appear or identify an agent is a 100% penalty.

Urgent request: no extra charge per passenger.